Store Policies

At all times, Wollemi Pine North America endeavors to deliver a quality tree at a reasonable price.

By purchasing a tree, you will assure the survival of this fascinating plant for future generations. We’re excited to be a part of this rewarding and groundbreaking project, and we hope that you share in the experience.

We guarantee that your plants will arrive at your doorstep healthy and in good condition. To ensure your Wollemi pine tree’s success, we have provided care instructions with every tree and have posted those instructions on this site. Please familiarize yourself with the cultivation of the tree and follow our directions as best you can.

These trees have survived 17 ice ages, and we believe if they will thrive in your garden or home if properly cared for; however, we understand that plants are living organisms that sometimes fail to thrive through no discernable fault of anyone. As you are assuming a risk in buying a plant, we will guarantee your tree for 7 days from the time you receive it. If a problem is reported during the first 7 days, we will replace the tree or refund your purchase at our discretion.

Please communicate with us so we can assure your satisfaction—after all, good business stems from happy customers!

Go Back